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What Our Legal Terms Mean for Your Account

Our legal framework covers how your account data is handled, what terms apply when you access the lobby, and how we manage disputes — all subject to local law and eligible regions.

Account TermsData & PrivacyCookie PolicyJurisdiction NoticeContact Rights
okta38 What Our Legal Terms Mean for Your Account
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

We keep your account and data secure through a combination of encryption, access controls, and clear retention policies. Here is how each area works in practice.

Data Retention Account data is kept while your account is active and for a defined period after closure, in line with applicable regulations. You can request deletion at any time via support.
Cookie Policy We use session cookies for login and functional cookies for lobby preferences. You can manage cookie settings from your browser or the preference panel in your account.
Account Security Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, change your password immediately and contact support to freeze the account.
Data Requests To access, correct, or delete your personal data, submit a request through the Help Centre or email support. We verify your identity before processing any change.
LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about your rights, want to request your data, or need to flag a policy concern, our support team handles these directly. Reach us through any of the channels below and we'll route your request to the right team.

Live Chat Open the chat widget from your account dashboard for real-time help with policy questions and data requests.
Email Support Send detailed legal or data inquiries to our support address — we respond to policy requests within two business days.
Account Help Centre The Help Centre in your account settings covers data access requests, cookie preferences, and term clarifications step by step.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data, and how our policies work in practice.

We collect your registration details, wallet identifiers for DANA, OVO, or GoPay, and transaction records needed to operate your account and process payments.

Yes. Submit a data access request through the Help Centre in your account settings or contact support by email. We verify your identity before releasing any records.

Send a deletion request via email support or the Help Centre. We process it in line with applicable regulations — some records may be retained for the legally required period.

We do not sell your data. Payment data linked to DANA, OVO, or GoPay is shared only with the relevant payment processor to complete your transaction.

Disputes are handled under the jurisdiction applicable to your region. Access to the platform depends on local law and is available only where permitted.

We send a notification to your registered account email before any material change takes effect, giving you time to review the updated terms before they apply.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.